Technologized offices: How the workplace remotely presence centralize and decentralize

The automation of some processes and teleworking are part of the measures that arose during the pandemic, and that were settled strongly in the different companies.Now, with the gradual return of the collaborators to their jobs, the physical office had to adapt to new needs and take into account, for example, physical distancing and Aforos to also reduce the risks of infection insideof organizations.To the possibility of doing the duties remotely, there are those who added telepressure, the reduction of the size of the branches and thus a new wave of trends that comes to reform the idea of how an office should be today.

And there is no doubt that the pandemic changed forever the way users perform their duties.Not only because of the health emergency itself and the forced changes that were promoted due to the context, but also because, being the collaborators from home or even some companies with their arrested operations, the same firms chose to experiment for new measures withinIts main venues.New facilities, specialized rooms, redistribution of those already had, among others.And all that was necessary.

In the case of Microsoft, for example, Francisca Arenas, marketing director and operations of Microsoft Chile, states that the company's same work culture allowed them quickly to work remotely as soon as the government began to ask for it to take care of each other among all among all.Today they return to their offices with care, respecting Aforos and distances, with several of their collaborators working from home, and with the possibility of working in office or from the same home without any limit.Of course, those who choose to attend face -to -face should make their online health check, have the mobility pass, use the mask at all times and follow the strengthening instructions indicated in the different rooms.

“The most important challenge was to stay motivated, excited about our work, avoid‘ burnout ’, cut with the inertia of virtuality.This whole process led us to create spaces for disconnection, propose breaks between meetings, generate greater distension meetings from virtuality and grant greater benefits for the well -being of our collaborators (from gifts to kinesiology, mindfulness sessions, among others) ””says the executive.

Of course, Arenas says there will be no unique work model.Obviously, the formulas will depend on the sector to which a certain signature belongs."The reality of each company will prevail in this regard, because there are companies that need a total face -to -face and others, as is in our case, we can navigate remote, hybrid and face -to -face models," he says.

The arrival of technologies to the world of work is a measure without return.If already prior to the pandemic it was a path that was progressively built and taken as a lifeguard to continue productivity within companies, today it is a reality that companies must embrace and accommodate according to the new needs of workers.

In fact, Arenas points out, in their index of work trends that they carry out within Microsoft and that respond collaborators around the world was updated two months ago with the aim of knowing the implications that remote work had in these last two years andThe projections that can be made with respect to hybrid modalities.

According to their research, 59% of employees plan to continue working from home to have a better balance between working life and staff.To this is added that 48% plans to attend face -to -three and four times a week to the office.

Despite hybrid or telematic modalities, managers plan.Of course, 97% of those said they feel supported by leaders, according to the work style they assume, be face -to -face, remote or hybrid.

Remote work was undoubtedly installed in the various companies.And with hybrid models, collaborators and headquarters, they have had to distribute their face -to -face assistance in the offices.But that is why its telematic activity has been reduced.For example, although a worker does not attend his position, he must be able to have the media and tools to have virtual meetings, with camera and audio.And the same happens in the case of his superiors who, being in his office, must be able to perform a telematics joint with other officials.

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Given these needs, for example, telepressure solutions and that point precisely to provide private spaces with tools so that officials use them in the remote presence,.Special Assets Conditioned, with high -definition, audio and microphone screens distributed to bring human contact versus to digital, among other things.(Here is going wedge from Francisco Guzmán about it)

One of the most relevant examples and that were implemented during the pandemic period, but not due to this, is that of the Integrated Strategic Operations Center (CIO-E) of Codelco, which operates as the central brain and that will coordinate and manage theInformation from the centers that the state has installed in its main operations in the country.

According to Álvaro García, Vice President of and Automation of Business Processes, the implementation of this new system is only one more step in regard to the restructuring and technologization of the Corporation and accelerated the digital transformation that they started already in 2019.“The advances that we had already initiated in the automation of productive areas, optimization of information and application of advanced analytics, represented an advantageous position to face the health crisis, protect people's lives and continue operating to contribute to the country inMoments of maximum need, ”says the Executive.

As for the point of view of digital culture, Garcia says that “this situation-the one installed by the COVID-19-greatly pushed the advance of our transformation, since the natural resistance that exists to use and change digitally disappeared, contributingto the digital transformation that our corporation drives strongly and is already integrated ”.

In addition, Patricio Vergara, vice president of mining resources of the firm, says that technology is providing substantial improvements in the work done by Codelco.This center concentrates the database of each of the divisions, becoming the neuralgic center of the corporation, where the information converges from all divisions, from all its tactical centers and that generates, as a whole, a development platform for development forto be able to identify the improvements that can be implemented in their various operations."This is an example of the mining of the future," he says.

But the technology within the headquarters of the different companies is not everything.Physical distancing led to promoting different changes, and that is not debatable, but also forced the population to stay in their homes.In Banco Estado, for example, they will soon be able to opt for teleworking options as a measure that will be installed in the institution's policies."And we understand that it is a gradual process of adoption and learning, and we have displayed information and education in order to move forward, leveraging a series of technological developments," says César Naranjo, people management manager and organizational development of thecompany.And they have been enabling different remote work options, through permanent or hybrid modalities.

Beyond the work for the office, understanding the context of pandemic and how complicated certain procedures may be due to the health emergency, the institution also chose to install modules and branches of self -acting in more isolated areas and in which users should moveto attend a physical headquarters of the bank.For example, in the “Connecta State Bank, the firm confirmed the installation of remote care totems, in which citizens can be attended with an executive at a distance and that would bring them the state's services to the communities, giving aI go beyond how the "virtual office" is transformed and approaches to leave physical buildings.

The Bank, indicates Marcelo Hiriart, manager of the Banco Estate Retail Division, is permanently innovating technologically in order to deliver more and better care options for users.With this self -service model, he affirms, they can reach 73 communes, of which 69 have no banking presence any.

"That is a fundamental part of our social role as a public bank, bringing Chileans to banking services that were complex to access by remoteness and connectivity," says the Executive.With this new modality, which they launched a few weeks ago, they allow digitizing and facilitating access to financial services and about 155 distance operations can be carried out in a totem and communicate by video call through it.Balance consultations and cardboard, products, key changes, blocking and unlocking cards, among others, are some of the possibilities.

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